Covid makes telephone messaging more important than ever! Just take a moment to think about your customers and how little they know about your business. Even the most loyal repeat customers do not know your complete product line or service offerings. It has been said that “they...
You can tell when a business is managed well. We've all experienced the special feeling when we as customers are treated well. There is something different, something unique. It is the top-down approach to listening. Everyone likes to be heard and listened to. It is what...
Back when Henry Ford began making cars, he wanted them to be affordable by the average American family. Up to that point, automobiles were only available to rich men who had the money and the staff to keep them running. Ford's idea was to upset the...
Part of the American spirit is that of individualism. It is what makes us different and it is probably what caused you to start your own business. Just like a highly trained athlete needs a coach, a trainer, a good physician and support, so does your...